CUSTOMER SERVICE REPRESENTATIVE
Our client in the manufacturing sector and with offices in Nairobi and Meru is looking for a passionate & self-driven customer service officer to join our team. This is an exciting opportunity to grow with us and develop your career.
Reporting to: Head of Operations.
Job roles & responsibilities
- Attend to walk in customers, assess their needs and provide a solution to their satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets.
- Handle customer complaints, provide appropriate solutions, alternatives within the time limits and follow up to ensure closure.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Act as the company gatekeeper
- Inform customers of deals and promotions
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Seek support from other team members where the situation dictates
Requirements and skills
- A bachelor’s degree in business-related courses with a minimum of two (2) years’ working experience in customer service.
- Proven customer support experience or experience as a Client Service Representative
- Track record of achieving targets
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems will be added advantage
- Customer Orientation and ability to adapt/respond to different types of personality
- Excellent communication and presentation skills
- Familiarity with all office applications
- Ability to multi-task, prioritize, and manage time effectively
If interested and qualified, create your profile on the website, attach all supporting documents as guided and submit.
Use the form below to submit your application.
Only shortlisted candidates will be contacted for interviews and further discussion.
……………………………………………………………………………………………………………………..
Salient Features
| EXPERIENCE REQUIRED | 2 YEARS |