Manager – Boutique Hotel, Meru

Manager – Boutique Hotel, Meru

Position Overview

Our client is seeking a dynamic and experienced supervisor to oversee the operations of a boutique hotel located in Meru. The ideal candidate will ensure exceptional guest experience, efficient management of staff, and strategic growth of the hotel’s market presence.

Qualifications:

• Bachelor’s degree in hospitality, Tourism, Business, or related fields

• 3 years’ experience in a similar or related role within the hospitality industry

• Excellent understanding of market dynamics and digital marketing fundamentals

• Strong communication and interpersonal skills with a customer-first mindset

• Excellent IT skills and ability to use automated hotel management software and accounting systems

Duties & Responsibilities

• Hotel management:

  • Oversee daily operations, ensuring smooth functioning of all departments

  • Customer service: Maintain high standards of guest satisfaction and resolve issues promptly

• Staff supervision:

  • Lead, train, and motivate staff to deliver excellent service

• Reporting:

  • Prepare and present operational and financial reports to management

• Sales management:

  • Drive revenue growth through effective sales strategies

• Financial oversight:

  • Monitor budgets, control costs, and ensure profitability

• Inventory management:

  • Oversee procurement and stock control for supplies and amenities

• Compliance and safety:

  • Ensure adherence to health, safety, and legal regulations

• Digital marketing:

  • Manage online presence, social media, SEO, and digital campaigns to attract guests

• Corporate marketing:

  • Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events

• Event coordination:

  • Manage special events, conferences, and functions hosted at the hotel

• Quality assurance:

  • Regularly review service standards and implement improvements

• Community engagement:

  • Build strong relationships with local businesses and tourism stakeholders

• Technology management:

  • Utilize hotel management systems and digital tools to streamline operations

Performance Metrics (KPIs)

The supervisor will be evaluated based on:

• • Occupancy rate

  • Revenue per available room (RevPAR)

  • Guest satisfaction scores

  • Employee retention

  • Sales growth

  • Cost control

  • Digital presence

  • Corporate partnerships

Qualified candidates are requested to apply ONLINE via the form below.

Only short-listed candidates shall be contacted.

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