Telephone Operator – 2 positions [ Job Grade, AFC.2]

Job Title – Telephone Operator – 2 positions [ Job Grade, AFC.2]

[AFC INTERNAL AD]

• Respond to all incoming calls to the Corporation’s Switchboard and connect/route them to the appropriate officers for assistance.
• Report defaults on telephone equipment and ensure timely repairs and servicing of the reported problems.
• Maintain telephone call logs for the Switch Board to ensure responsible telephone utilization in the Corporation.
• Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers.
• Responsible for maintaining neatness at the main reception area of the Corporation.
• Maintaining a professional, cheerful and helpful attitude when interacting with customers.
• Assist new telephone operators in the use of the Corporation’s Switch Board.
• Any other relevant work that may be assigned to the job holder from time to time.

Requirements

• Diploma in Public Relations or equivalent

• Certificate in Customer Care

• KCSE C+
• Computer literacy
• Good interpersonal skills
• Oral and written communication skills
• Excellent general office etiquette
• 1 year working experience

Apply for this position ONLINE via the form below.

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Salient Features