CUSTOMER CARE ASSISTANT – 5 positions [ Job Grade, AFC.2]

Job Title: CUSTOMER CARE ASSISTANT – 5 positions [ Job Grade, AFC.2]

[AFC INTERNAL AD]

Representative Tasks:

1. Receive incoming calls and respond to general queries in order to ensure that the callers’ needs are promptly addressed.
2. Receive visitors and customers to the branch and ensure that they are assisted and directed to the right staff.
3. Provide secretarial and administrative support to the branch to include but not limited to typing letters, reports, and other correspondences; dispatching mails, sorting and photocopying documents as required.
4. Maintain branch files and documents to ensure safe custody and ease of retrieval of all branch records and documents.
5. Receive, stamp and sort out incoming mails and other correspondences to the branch and ensure that they are dispatched to relevant staff members.

 Requirements:

• Advanced Certificate in Secretarial Studies, Business Management or Administration
• Minimal experience in secretarial and/or administration in a busy commercial environment.
• Computer literacy skills.
• Planning and organizing skills.
• Oral and written communication skills.
• Excellent telephone handling skills.
• General office etiquette.

Apply for this vacancy ONLINE using the form below.

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Salient Features