CUSTOMER CARE ASSISTANT – 5 positions [ Job Grade, AFC.2]
(INTERNAL ADVERT)
Representative Tasks:
- Receive incoming calls and respond to general queries in order to ensure that the callers’ needs are promptly addressed.
- Receive visitors and customers to the branch and ensure that they are assisted and directed to the right staff.
- Provide secretarial and administrative support to the branch to include but not limited to typing letters, reports, and other correspondences; dispatching mails, sorting and photocopying documents as required.
- Maintain branch files and documents to ensure safe custody and ease of retrieval of all branch records and documents.
- Receive, stamp and sort out incoming mails and other correspondences to the branch and ensure that they are dispatched to relevant staff members.
 Requirements:
- Advanced Certificate in Secretarial Studies, Business Management or Administration
- Minimal experience in secretarial and/or administration in a busy commercial environment.
- Computer literacy skills.
- Planning and organizing skills.
- Oral and written communication skills.
- Excellent telephone handling skills.
- General office etiquette.
